Refund Policy退 款 政 策

1. When you get a full refund

• Before we have started your reading — refund at any time
• Within 7 days of receiving your reading, if the content materially differs from what was described on the services page
• If we fail to deliver within the stated timeframe for reasons on our side (report later than 72 hours, consultation outside the agreed window)

2. When we do not refund

• The reading was delivered as described and you simply disagree with its conclusion — readings do not promise a specific outcome
• A consultation took place on time and you attended
• Incorrect information was supplied by you (for example a wrong birth time) — we will redo the reading once free of charge, but do not refund
• The request comes more than 7 days after delivery

3. How to request

Email [email protected] with the subject line "Refund Request", including:

• The email address or PayPal transaction ID used to pay
• The item purchased
• A brief reason

We reply within 2 business days.

4. How the money comes back

Refunds are returned through PayPal to the original payment method, usually within 3–10 business days depending on your card issuer. We charge no refund fee.

5. Disputes

If you are not satisfied with how we handled it, you may open a dispute through PayPal. We do suggest emailing us first — most issues are settled at that step.

6. Contact

Email: [email protected]