退款政策Refund Policy
最近更新 / Last updated: 2026-10-23
一句话说明：收到交付内容后 7 天内，如果内容和描述不符，全额退款。没交付之前，随时可退。
1. 什么时候可以全额退款
- 付款后我们还没开始交付 → 随时全额退款
- 已收到报告或完成咨询，7 天内认为内容与页面描述明显不符 → 全额退款
- 因我们的原因超时未交付（报告超过 72 小时、咨询超过约定期限）→ 全额退款
Full refund if: (a) delivery has not started yet; (b) within 7 days of delivery you believe the content materially differs from what was described; (c) we fail to deliver within the stated timeframe for reasons on our side.
2. 什么情况不退款
- 内容已经交付，且与页面描述一致，只是「你不认同它的结论」——解读类服务不承诺特定结论
- 咨询已按时完成，且你已实际参与
- 因你提供的信息有误（如出生时间错误）导致结果偏差，我们可免费重做一次，但不退款
- 超过交付后 7 天才提出
No refund if: the content was delivered as described and you simply disagree with its conclusion; a consultation was completed on time and attended; incorrect information was supplied by you (we will redo once, free of charge); or the request comes more than 7 days after delivery.
3. 怎么申请
发邮件到 [email protected]，主题写「退款申请」，附上：
- 付款时使用的邮箱或 PayPal 交易号
- 购买的项目名称
- 简单说明原因
我们会在 2 个工作日内回复。
Email
[email protected] with the subject "Refund Request", including the email or PayPal transaction ID used for payment, the item purchased, and a brief reason. We reply within 2 business days.
4. 退款怎么到账
通过 PayPal 原路退回，一般 3–10 个工作日到账，具体取决于你的付款方式和发卡行。我们不收取任何退款手续费。
Refunds are issued back to the original PayPal payment method, typically within 3–10 business days depending on your card issuer. No refund fee is charged.
5. 争议处理
如果对我们的处理结果不满意，你可以通过 PayPal 的争议流程申诉。我们建议先邮件沟通——大部分问题在这一步就能解决。
If you are not satisfied with our response, you may open a dispute through PayPal. We recommend contacting us by email first.
6. 联系我们
邮箱 / Email: [email protected]